IQ Option, a Forex broker that is prohibited by the Brazilian Securities and Exchange Commission (CVM), has restricted withdrawals of amounts less than R $ 200.
According to youtuber Iallas Lima, withdrawals below this amount can only be made through the payment company Neteller. In one of the videos aired by Lima, he explained that by conventional banks only if the withdrawal is at least R $ 200.
Lima told the Bi Portaltcoin that the company is functioning normally and that he was able to withdraw money through a conventional bank and not through Neteller. "It's normal. I just dropped a loot ”.
As the withdrawals made by Neteller are not transferable to conventional banks, the exit pointed out by the young youtuber would be just this: "Sell to money changers".
He is not the only one in the youtuber to comment on the withdrawal restriction. Everthon Leite had also informed on the last 18th that the IQ Option had already returned to normal.
According to the video broadcast by Leite, the company, which promised to release the withdrawals on the 19th, ended up advancing. The fact, however, is that Leite did not mention anything about the restriction of withdrawals below the amount of R $ 200.
Problem IQ Option
The problem with withdrawals and blockages had been going on for months. Despite Leite and Lima affirming that everything remains normal, the complaints in Reclame Aqui did not stop arriving.
One of them was not even resolved and has been occurring since the 2nd of June. The person contacted the support several times and nothing. "I just want my money to finally be released so I can transfer it to my digital wallet or some bank and finally cancel my account at IQ Option," he said.
The whistleblower had requested a withdrawal of R $ 700 by Neteller and even after youtubers stated that IQ Option released withdrawals, this client still has money stuck in the Forex and Binary Options company.
That person even got a response from the IQ Option, but on Friday (26) in a reply she reported that nothing was resolved.
“Online chat is not working because I have been waiting for any response from it since the 17th. I send messages and not even an automatic response appears. I have no answer, the withdrawal is neither approved nor refused and my value remains retained without even being able to operate ”.
Company not recommended
Between the last 25 and 26 days alone, 34 complaints were recorded. Of these, with only four exceptions to complaints about the company not having made the requested Stop loss and poor service provision by the support, all the others involve blocking withdrawals, blocked accounts and stuck money. This fact only denotes that the problems remain with the IQ Option.
From total complaints the company already has more than 1,800. These numbers already make IQ Option's reputation as a “company not recommended” by Reclame Aqui.
IQ Option prohibited
The company has also been operating irregularly in the country. The CVM prohibited the IQ Option on April 23 from attracting investors to carry out operations in the so-called Forex market (Foreign Exchange), in Contracts For Difference (CFD) and in binary options. Even with the Stop Order, she has still operated in the country without the authorization of the local authority.
IQ Option auto-response
The report contacted the company twice and did not receive an answer on how it is in Brazil. In the first attempt, an email was sent in Portuguese and the answer was that there was no one among them to respond immediately in that language and that the answer would only come within 48 hours.
With the demand in English, an automatic response came, stating that there would only be a return 72 hours later.
This source of this article is portaldobitcoin.uol.com.br.