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Caixa Econômica Federal closes Brazilian brokerage account without notice


(Photo: Tânia Rêgo / Agência Brasil)

The cryptocurrency platform Brasil Bitcoin discovered this Tuesday morning (11) that the company's account at Caixa Econômica Federal was closed without any prior notice. The company, however, says it is negotiating with Caixa to try to reverse this situation.

The exchange learned of the fact by accident. When one of the partners, Marco Castellari, consulted the application of the banking institution, he found out that the account had been closed by the state bank.

Jorge Alves, Brazil Bitcoin Marketing Manager, told the Bitcoin Portal that there was no notice to the company and that he is looking to speak to the manager to understand the situation:

“The account is closed. We confirm this both by the application and by internet banking. What we want now is to know what is happening ”.

According to Alves, the action taken by Caixa Econômica goes against the rules of the Central Bank, since it was an unexpected decision without Brazil Bitcoin having prior knowledge.

"We looked in our e-mails and even in spam, but there was nothing about closing the account," he said.

He did not say how much was in the closed account and what this cancellation of the account could cause to the company.

"We can't even access our balance, because the account is inaccessible", he declared.

Beyond Caixa Econômica

This is Brazil Bitcoin's second account closure this year alone. A month ago, Santander canceled the contract due to commercial disinterest with the cryptocurrency platform.

Like Caixa Econômica Federal, the Spanish bank did not give prior notice of account closure. The partners of the company knew only after the call from the manager informing about the closed account.

The manager even said to the company, through this phone call, that he tried to communicate about the closure before giving the 30-day deadline. Alves, however, said that if there was such an attempt it was made by other phone calls, as there was no document received by the post office or in the emails of Brasil Bitcoin.

On that occasion, however, after the conversation with the manager, a period was granted for the company to resolve any pending matters with Santander. Alves reported that the Santander manager had said that on February 7, the account would be closed, but that some representative of the company would show up before, until January 20 to sign the closing term.

The closure of Santander, according to Alves, may represent a 10% loss in monthly deposits made on the platform. In Alves' words, this percentage, therefore, would be around one million reais less in the movement of deposits.

No reply

The report sought Caixa Econômica Federal to talk about the matter, however, until the publication of this text, there was no response from the banking institution.

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