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How to talk to Caixa Econômica and Banco do Brasil via WhatsApp

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Because of the coronavirus crisis, banks are changing service routines (Photo: Shutterstock)

Caixa Econômica Federal and Banco do Brasil announced changes in customer service due to the coronavirus crisis. One of the main changes was the disclosure of service through WhatsApp.

As published by Caixa's press, since Monday (23), customers can be served for services selected by the messaging app using the CPF. The service number is 0800-726-8068.

Through the service, the account holder can make a request for debt renegotiation, an action recently announced. The 60-day pause in the collection of current credit agreements applies to real estate financing contracts.

For Thursday (26), the service via WhatsApp or Digital Agency service will be available to all account holders and savers of the institution. They will be redirected to your agencies.

"By entering the agency and the account or customer number, you will be directed to attendance at your agency remotely", says the note.

Banco do Brasil customers can use a similar tool by also contacting WhatsApp at (61) 4004 0001. Depending on the bank, it is possible to request payment of the invoice, consult the best day of purchase, the available limit, change how to send the invoice, among other functions. The direct link to the service is: http://bb.com.br/WhatsApp.

Changes in Caixa Econômica

Another change is that from this Tuesday (24) the new opening hours of the agencies, from 10 am to 2 pm, due to the coronavirus crisis. The bank also maintains an early opening at one hour, exclusively for risk group customers.

According to a statement, bank branches will only deal with cases that cannot be resolved by telephone service or cell phone applications and other digital services.

As announced, the measure is part of the action to improve the safety of all customers, employees and partners of the institution in the context of the coronavirus pandemic.

According to the note, Caixa Econômica also expanded its digital channels and the services provided by telephone in the face of the coronavirus crisis.

According to the bank, the Digital Agency's services were also expanded.

“Caixa guides its customers to access the bank's services through digital and teleservice channels”, says the note.

In addition, the bank expanded the range of services available in applications to access information and records of credit cards, FGTS, social benefits and housing.

Banrisul only meets appointments

Banrisul said, in a note, that starting this Tuesday (24th), face-to-face customer service in the branch network should be previously scheduled.

According to the bank, to schedule the visit, the customer must call his agency's phone. According to the note, the agencies' self-service rooms are functioning normally.

However, in the face of the coronavirus crisis, Banrisul advises clients to use, preferably, the available remote service channels and, only as a last resort, to seek physical assistance.

"The measure aims to protect Banrisul's customers and employees, observing the prevention criteria widely disclosed by government agencies and health authorities", concludes the statement.


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